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Welcome back.

We missed you.

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Read our FAQs to find out how we’re working hard to make shopping in the city safe and Covid-19 secure.

Why are shops reopening?

Liverpool is following government guidance which says that all non-essential retail can reopen from 15th June 2020. This will include indoor markets and tailors as well as shops selling clothes, shoes, toys, furniture, books and electronics.

Why are shops reopening?

Liverpool is following government guidance which says that all non-essential retail can reopen from 15th June 2020. This will include indoor markets and tailors as well as shops selling clothes, shoes, toys, furniture, books and electronics.

What advice can you give me if I’m thinking of coming shopping?

This is new for us all so we are urging everyone to be responsible, safe, kind and patient.

We’d encourage you to think about whether you need to come into the city centre – is it really necessary? If it is, ensure you abide by the guidelines in place. You may need to plan more than you normally would before heading into town – think about your journey and where exactly you want to visit when you are in the city centre.

This is the new normal – social distancing, hand washing, hand sanitisers and face coverings are now part of our routines. It’s our job to help keep each other and our city safe and we can do just that by being responsible, patient and kind.

What health and safety measures are in place?

For several weeks a huge amount of work has taken place behind the scenes.

Liverpool One, Liverpool BID and the Royal Albert Dock Liverpool – which share the responsibility for all the retailers in the city centre – are working closely with those businesses that plan to reopen, ensuring they comply with new rules and regulations.

Cleansing is a priority and a regime is in place which will ensure regular sanitisation of high ‘touch points’ such as handrails around the city and regular deep cleaning of public areas.

What differences will I see?

Anyone who decides to come into the city centre needs to understand that it won’t be ‘shopping as usual’.

Everyone will be asked to follow simple but essential guidelines. Signage throughout the city centre will remind everyone of the guidelines. These include:

  • ‘keep left’ on pedestrianised streets
  • use allocated queuing zones outside of shops
  • respect one-way systems where walkways aren’t wide enough for two-way pedestrian traffic
  • only go in a lift with people from the same household – this means lift queues will be likely
  • socially distance wherever possible – this includes keeping your distance from staff inside shops

Should I wear a face covering?

Public Health England guidance says you should wear a face covering if you visit an environment where social distancing can prove difficult, or if you are in an enclosed space, such as shops. Face coverings aren’t necessary when out in the open, however, if you are planning on taking public transport it is now mandatory to wear a face covering.

As there is not one overall policy, you may notice that some shop workers are wearing face coverings and others aren’t. This is the decision of each individual business. Public Health England does not encourage people to buy and wear surgical masks as these should be kept for clinical settings.  You can make your own easily by following the advice on how to wear and make a cloth face covering.

And remember, there’ll be exceptions to the face covering guidance for very young children, those with disabilities or those with breathing difficulties.

Will hand sanitiser be available?

Individual retailers are being encouraged to make hand sanitisers available for customers. There will also be sanitiser units located at train stations. However, it is strongly recommended that you bring your own personal hand sanitiser with you.

How often should I wash my hands?

You need to wash your hands as often as possible, particularly if you have been in a shop and touched any merchandise. Take a small hand sanitiser with you which you can use at your own convenience.

Which shops can I visit?

Not all retailers will re-open on the 15th June 2020, so check online before travelling in to the city centre. The Liverpool ONE, Liverpool BID and Royal Albert Dock Liverpool websites and social media channels will have the most up to date information which will include opening times.

Will I have to queue to get in?

Queues are very likely. Individual retailers are responsible for managing the queuing system to get in to their shop and will ensure social distancing is in place. There will be a limited number of spaces in each queue in order to ensure pedestrians can walk around and maintain social distancing. If the queuing area is full, you will be asked to come back later.

What will happen inside the shops?

Each store will have its own rules but you can expect:

  • one-way systems
  • social distancing
  • a maximum number of people inside at any one time
  • changing rooms may be closed
  • policies such as no in-store returns

Guidelines will differ from shop to shop and outlets like jewellers and shoe shops will have their own rules. Please visit the retailer’s website for up-to-date information.

What arrangements are in place for wheelchair users?

The city centre will remain as accessible as possible and Covid-19-related modifications will attempt to meet everyone’s needs.

Is public transport up and running?

Public transport is running but customers need to be aware that space is greatly reduced on buses, trains and ferries due to social distancing rules. Merseytravel is asking people to rethink if, when and by what means they travel. Cycling and walking is advised wherever possible. If you need to use public transport it is vital that you plan ahead and leave plenty of time for your journey.

From Monday 15th June, the Government has announced that face coverings will be mandatory on all public transport, with some exceptions. All the latest information is available as part of Merseytravel’s ReThink Travel campaign and can be found on the Merseytravel website.

Where can I park?

There are around 58 council operated and private car parks located in and around the city centre. Please check the opening hours for the car park you are planning to use.

Find out more about council car parks and parking bays.

Contactless payment is available in many locations and ‘Phone and Pay’ is available on all on-street pay and display bays. Please remember, all parking restrictions are now back in place so you must pay if you are parking in the city.

Look out for electronic signs on routes into the city centre which will show parking availability at the main car parks.

Bike stands are also located across the city.


Will restaurants and cafes be open?

Dining-in is not an option at the moment, but a number of restaurants and coffee shops are successfully operating take away services.  Please be aware, it is likely you will not have access inside these premises so you won’t be able to use their toilets or washroom facilities.

It is anticipated that food and drink outlets may fully reopen from 4 July, and in the meantime, the city council is working on a £450,000 project which will reimagine spaces in Liverpool in an outdoor European style.

Will there be any places I can sit and rest in the city centre?

We are encouraging people to use the shops they need and then head straight home afterwards.  There are benches and concrete seating areas but social distancing guidelines must be observed at all times.

Will public toilets and baby changing facilities be open?

There will be a limited number of public toilets located at train stations and at Liverpool ONE’s Information Centre which can be found on Wall Street. These will be free to use, however, please note the Liverpool ONE toilets will be closed for short periods every hour for cleaning which will result in reduced capacity at that time.

What if I want to go to other shopping areas?

The advice is check in advance that the shop you want to visit is open by visiting the store’s website. More compact shopping areas such as Liverpool Shopping Park at Edge Lane or New Mersey Retail in Speke are likely to get very busy so think carefully about your reasons for visiting.

What if I have Covid-19 symptoms?

There is a strict ‘no visit’ policy for anyone who is displaying symptoms or has knowingly been in contact with anyone else known to have coronavirus in the last 14 days. You should self-isolate in these circumstances and register for the NHS testing/NHS Track and Trace programme – you can register on the NHS website or call 119.

What is Track and Trace?

The Government has introduced a Track and Trace system which will alert you if you have come into contact with someone who has the virus and you will be asked to self-isolate for fourteen days. This will help stop the virus spreading, whilst keeping us safe and protecting our NHS. Find out more about Track and Trace on the NHS website.

I’m feeling anxious about going into the city centre – is there support?

These are strange times and some people may need a little extra help as the lockdown eases. Public Health Liverpool has lots of advice and a guide to local services that can help if you are feeling low, anxious or stressed. For more information visit the Live Your Life Well website.

What if I am on the Shielded List?

People who are shielding remain vulnerable and should continue to take precautions. They can now leave their home for short periods, as long as they are able to maintain strict social distancing. If you choose to spend time outdoors, this can be with members of your own household.

If you live alone, you can spend time outdoors with one person from another household. Ideally, this should be the same person each time. If you do go out, you should take extra care to minimise contact with others by keeping two meters apart. This guidance will be kept under regular review.

Where can I get more information about Covid-19?

You can get up-to-date information by heading to the government’s dedicated Covid-19 website.




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